November BID Business of the Month – Regent Arcade

Wednesday September 2, 2020

This article was written pre-lockdown 2.0. Please the centres update here.

Regent Arcade Shopping Centre is Cheltenham’s premier shopping destination. Located in the heart of Cheltenham, the Arcade boasts an impressive line-up of more than 50 retail stores, many of which offer a click & collect service, as well as dining options.

The Regent Arcade itself has introduced a one-way system allowing customers to access all stores, simplifying the mall dynamic to ensure a safe shopping environment, as well as offering regular digital communications for every retailer. The Centre has created additional showcase windows on the mall offering stores key display areas as well as bringing life back to a vacant unit.  The Regent Arcade retailers have worked incredibly hard to re-imagine their individual shopping experiences for customers during lockdown to ensure guidelines are met.

Cheltenham BID’ s Digital and Communications Exec Maria Allebone interviewed, Scott Lahive, Centre Manager at Regent Arcade about how he has felt the last couple of months have gone, the opening of KIBOU and exciting plans for the future.

MA: How do you feel the public have adapted to the Arcade’s new guidelines to encourage covid-safe shopping?

SL: The public have been incredibly cooperative when adhering to our new safety procedures, we understand that shoppers want to return to a safe environment and believe that the measures that have been put move us closer to the new normal.  

MA: What is the most recent exciting change/plan/event to happen in The Regent Arcade?

SL: Regent Arcade recently welcomed KIBOU to their food and beverage offering, the Japanese restaurant Cheltenham knows and loves. They are serving all your favourite handmade sushi, the tastiest ramen, katsu and tempura as well as heaps of other truly authentic Japanese dishes. If you haven’t visited them yet, they definitely need to be top of the list, with exquisite décor and fabulous customer service as well.

MA: Tell us about your November/December plans?

SL: Regent Arcade are very much looking forward to Christmas this year. We all need something to get excited about and to bring a little joy to a very challenging 2020. It may be slightly different this year, but we will still be bringing the magic to the Centre for Cheltenham shoppers to enjoy. After all, Christmas Is Here!