Cheltenham BID had a sneak preview of the new COVID Secure Primark

Thursday June 11, 2020

Cheltenham BID had a sneak preview of the new COVID Secure Primark Cheltenham that is set to open on Monday June 15.

Primark Store Manager Kristan Tarr has said that they are taking on extra precautions to help provide a safe environment in store, including social distancing protocols, hand sanitiser, perspex screens at tills and added store cleaning.

There will be limits on the number of customers who will be allowed in store at any one time to allow for the appropriate distance in between customers and employees. A limited number of baskets will be available at the entrance to assist in managing customer quantity and contamination of the baskets. Clear signage and floor decals have been placed around the store across all three levels to guide customers.

Kristan further explained that staff will be trained as COVID Secure marshals dedicated to monitoring the entrance and exits, busy till points and reinforce in-store safety. Every second till will be closed to allow more space between customers and between employees and perspex screens have been installed.

Primark has bought both wall-mounted and floor-standing hand sanitiser stations, which will be at the entrance and throughout the store.

Primark Cheltenham has taken the decision to close their changing rooms and seating areas completely and offer customers a 28-day return policy on all purchases. All returned garments will be quarantined for 72 hours and there will no testers available within their makeup and beauty range.

The frequency of store cleaning will increase and only two customers will be allowed in a lift at one time. This will be clearing sign posted with a notice outside of the lifts and with two social distancing stickers in the lift itself – 2 metres apart.

Cheltenham BID 2 metre social distancing stickers will be placed outside of store to help manage the long queue with customers being guided to queue up North Street.

Kevan Blackadder, Director of Cheltenham BID, said: “I was so impressed with the preparations that have been made by Kristan and his team.

“The most important thing for a large store like this to get right first is that the staff feel confident about returning to work. If they aren’t, that will be conveyed to the customers and it will make for a difficult environment.

“I’m sure that when the customers return on Monday, they’ll not only feel as though they are being looked after when they arrive but that they will feel safe throughout.”