Let’s get Back to Business with Cheltenham BID

Businesses must ensure they meet certain legal duties relevant to their industry when reopening, including new rules surrounding track and trace.

Our Back to Business page has been created to point businesses of all kinds to the best guidance and will be updated as advice changes and more resources become available.

If you need any other help, please contact info@cheltenhambid.co.uk. We will do our best to help solve your issue, and if we can’t, we will try to find someone who can.

You can view updated Government COVID-19 requirements here.


Cheltenham BID has laid almost 2000 social distancing stickers since the start of the pandemic, helping people understand queuing systems and stay distanced. If your business needs any new stickers or signage, please contact info@cheltenhambid.co.uk.

The Restart Grant aims to support businesses in the non-essential retail, hospitality, leisure, personal care and accommodation sectors with a one-off grant, to reopen safely as COVID-19 restrictions are lifted. Grants will be available in April 2021. This page will be updated once Cheltenham Borough Council has received further details from the government.

The Licensing Department at Cheltenham Borough Council has put together reopening checklists, both for general reopening and hospitality more specifically. You can speak to officers from licensing, public protection and planning for advice and guidance. The council’s business support team can be contacted on 01242 264135, or contact the BID for direction to the best person to answer your query.

Rules relating to the collection of customer details for NHS Track and Trace have changed, and hospitality venues must ensure they are aware of the new Collection of Contact Details Regulations or risk a £1000 penalty. Read more information from CBC Licensing here.

Recently launched as a partnership between GFirst LEP, Cheltenham Borough Council and Hub8, the Cheltenham Growth Hub is a fully funded service that aims to aid recovery and growth in the town by delivering free and impartial business advice. A virtual service is currently available here. You can read more about The Growth Hub and how it can help your business here.

SoGlos has launched #BackToBusinessGlos, a campaign dedicated to providing business resources, expert insights from Gloucestershire business leaders and positive news stories from both the county’s business and lifestyle sectors.

Government Guidance and Advice:

2. Top Marketing Tips 

Start off by getting your website and social channels ready with up-to-date reopening content and prepare video and image content to push out through your online channels. Learn how to maximise your reach and engagement using five simple steps here.

Make sure to send content, including business images, to alex@cheltenhambid.co.uk for distribution across @CheltenhamBID and @OurChelt online channels.

Local businesses in Cheltenham can now accelerate and streamline their use of social media by claiming their free membership to Maybe*, a market-leading engagement platform that helps organisations use social media to increase customer engagement, footfall and sales. Read more about the platform and its advantages here.

As a BID business, you automatically receive a basic membership to Marketing Cheltenham. To claim your free Visit Cheltenham listing or to update an existing one, please email alex@cheltenhambid.co.uk. As a basic member, your listing can include:

  • Full contact details
  • Two images
  • 150-word description
  • Social media links
  • Submit your events to visitcheltenham.com

To benefit from greater exposure through the Visit Cheltenham channels, including press trips, industry updates, a listing on Cotswolds.com and more, Cheltenham BID levy payers can also upgrade to a full membership, taking advantage of a 40% discount. Membership packages can be found at www.marketingcheltenham.com.

3. Benefits and Savings

Cheltenham BID works with several partners to help you reduce your overheads.  We negotiate exclusive deals to ensure you get the best possible cost on things like utilities and merchant services charges. The Logical Utilities Company will help Cheltenham businesses to reduce their utility costs. All you need to do is complete and sign a straightforward form, and they will look at what you are currently paying, find the best deal for you and help you to switch supplier. Find out more here.

Merchant Service fees and associated costs could be eating into your profits. PaymentSense offers Cheltenham BID businesses an easy switch and a cost-effective service with incomparable rates. Find out more here.