Cheltenham BID Communications Assistant

Apply to work at Cheltenham BID.

Job TitleCheltenham BID Communications Assistant
OrganisationCheltenham BID Ltd
Reporting toBID Director and BID Operations Manager
TermFixed term maternity cover from 1st November 2020 to 30 April 2021
Hours21 hours per week
Salary scale£18,500 pro rata per annum dependant on experience and qualifications
LocationBID Offices – Cheltenham Town Centre and any other locations as required to deliver the BID’s commitments. There will also be a requirement to work from home as long as the Coronavirus pandemic impacts on society.

Closing date: 30 October, 5pm

Please send your CV and a covering email to


The BID Communications Assistant will be required to deliver effective communications across a range of platforms to ensure that BID businesses, stakeholders, partners, and the public are fully informed about BID activities and opportunities. This would include posting relevant and engaging content on the BID’s two accounts across all social media channels, updating the BID and Cheltenham Gift Card websites and responding to customer enquiries.  There will be an element of copywriting articles for the monthly BID newsletter and some press releases. It will be important to work closely with Marketing Cheltenham, sharing content and updated business information with them.

Job Specification:

Key Duties and Responsibilities:
Using Mailchimp, create and distribute regular communications to businesses, including the monthly newsletter, offers and competitions.
Source and store images, logos and quotes to be used in all BID communications.
Regularly create engaging social media posts for the Cheltenham BID and Our Chelt Facebook, Twitter and Instagram accounts with the aim of increasing awareness of the town, its businesses, and the BID activities.
Monitor and respond appropriately to interactions with BID and BID businesses’ social media posts in a timely manner.
Analyse engagement levels across all online platforms and use the results from the analysis to modifying communications to enhance engagement levels.
Work with the BID Director and Operations Manager to maintain and produce creative content and update the Cheltenham BID and Cheltenham Gift Card websites, utilising the current WordPress platform.
In the absence of the BID Administrative Assistant, process orders for the Cheltenham Gift Card.
To work closely with the BID Director and Operations Manager to create and disseminate all communications relating to the renewal of the BID for a second term.
To work closely with the Marketing Cheltenham team to ensure that the interests of BID businesses are fully represented through the Visit Cheltenham channels.

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Categories: News